Levels of service cisco hardware can be covered from 8x5xnbd to 24x7x2 with either parts only or onsite service. Cisco only offer software updates with cisco smartnet. Does cisco smartnet contract cover software updates. Cisco smartnet new download policy cisco community. Cisco smartnet benefit access to cisco tac, software.
Get operating system software updates from the cisco support website. The cisco smart net total care smartnet service is a part of cisco s technical services portfolio. Order cisco smartnet consntwsc29606 sntc8x5xnbd catalyst 2960l 8 port gige with poe, 2 x, solve problems faster, improve operational efficiency. Guestlevel access or customerlevel and partnerlevel access. Contact my account account centre my orders my quotes. Smartnet gives you more time to focus on business innovation while proactively supporting your infrastructure. Specialized engineers in the awardwinning cisco tac are available 24 hours a day to quickly analyze complex software questions and assist with incident. Also, there is a service level under snt next business day hw replacement called software only conswxxxx. An attacker could exploit this vulnerability by sending a crafted packet to an affected device on. Customers who purchased a lan base or ip base software license for the cisco catalyst 3750x or catalyst 3560x, or a lan lite or lan base software license for the cisco catalyst 2960s series switches described in this notice will be provided with updates as long as the original end user continues to own or use the product or up to 1 year.
Cisco smartnet benefit access to cisco tac, software updates. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Consnt3560x2pl cisco civsfc1p 1 port fibre channel card for civsmsp cisco systems services smartnet 8x5xnbd civsfc1p, part number. Power and associates for providing an outstanding customer service experience, cisco is the only company to. Contract description, contract number, service expiry date of the devices service coverage, terms of the. Get a smart account for your organization or initiate it for someone else. Cisco will provide only technical support via tac, access to and software support for the. Only a small portion of the service requests cisco tac deal with failures and defects. The vulnerability is due to improper validation of packet data. This document describes ciscos smart net total care sntc device level support.
Cisco smartnet consw software updates and support only. Cisco software support offers comprehensive coverage from foundational support to enhanced and premium levels for your cisco software application products. After cisco employs reasonable efforts to isolate a cisco hardware or software issue, in the event a product. He mentioned that it should be something with snt instead smbs cisco smb support but im still not sure as there is no information about different smartnet contracts and differences especially for software updates. Warranty ensures only that software media are defectfree and the software substantially conforms to its published specifications. Are cisco software updates included with the cisco smartnet contract.
Access ciscos knowledge library, software download area and support tools, designed to. Solved cisco firmware for devices not under smartnet. How can you upgrade cisco ios software without a smartnet contract. As a comparison adtran equipment is sold with a 5 year warranty. Cisco smartnet is sold through their resellers network. Cisco smartnet service is essential to keeping your business functions available, secure, and operating at peak performance. Do we still retain access to firmware downloads for the ip phones if we have standing smartnet contracts with the main appliance. Learn how cisco smart net total care service provides technical services. Only a small portion of the service requests only getting it on our be6000 and isr. Cisco smart net total care service customer experience. Smartnet provides technical support, hardware coverage and more from cisco to the customer.
Cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. The price depends on the device and level of support you are buying. Cisco device coverage checker coveragecheckerchecking. Yesterday i was trying to get software updates that may fix a compatibility issue with wpa authentication and windows 8. In case of buying cisco product, the proper support contract is called smartnet contract. It can be purchased directly from cisco or from a partner. Cisco digital support our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. Only smart net total care offers both the awardwinning technical support. Cisco software is not sold, but is licensed to the registered end user. Basically i think the situation is such that if you happen to purchase an asa5505, for home use which has some validity if you need the functionality, be sure to purchase an asa with few features and only 10 users otherwise the smartnet will be ridiculously cost prohibitive even if you just want just the software download rights for asdm and. Also adtran has a similar program to smartnet called aces. Cisco smartnet is available in a number of different cover levels, however the most popular is the 8x5xnbd support level.
Most customers i work with do not get smartnet on the phones themselves, only licenses as the probability of phone failing over time is vey low, thus replacing it with new one costs much less in the long run. The terms and conditions provided govern your use of that software. Software and installationfocused tac support only, no rma or other tac support. Why would a second look at your cisco smartnet network be useful. A smartnet contract gives you the right to upgrade the software on your cisco appliance. Legitimizing cisco software downloads without relying on. Smartnet software only and smartnet application support and updates provide extended access to from where you can download software versions and tools for your supported device. Cisco smart net total care service customer experience cisco. A cisco smartnet contract is the only way to obtain ips updates via the service codes listed below. Use the cisco software checker to search for cisco security advisories that apply to specific cisco ios, ios xe, nxos and nxos in aci mode software releases. It comes with 24x7 tac access and applicable software up and downgrades e.
Oct 17, 2012 cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to resolve issues with most cisco products. A vulnerability in the smart install feature of cisco ios software and cisco ios xe software could allow an unauthenticated, remote attacker to trigger a reload of an affected device, resulting in a denial of service dos condition. Warranty ensures only that software media are defectfree and the software. Note results are valid only for the time that the check was performed as indicated by a datetimestamp located under the results heading if the device is listed on a contract associated with your profile, the following details of the contract coverage are also shown. Cisco smartnet extended service agreement consntpasa556f9. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Cisco smartnet support and smartnet onsite support offer much more than remedies for when something goes wrong. Legitimizing cisco software downloads without relying on smartnet. Basic smartnet support contract for asa 5505 just to. Are cisco smartnet support and cisco smartnet onsite simply break.
Cisco smartnet for catalyst 6500 network analysis module. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet. Other uc products require cisco smartnet service for hardware support. The problem is that cisco tac representative told me that my smartnet contract i have consmbsas5sbk9 is hardware only. Ithsc cisco smartnet cisco maintenance and ios upgrades. Cisco device coverage checker coveragecheckercheckingstatus. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. Once you register, complete the procedure associated with your access level. The 8 x 5 and 24 x 7 define the number of hours each day 8 being working hours and how many days a week that cisco will provide hardware replacement cover.
With smartnet software only consw part numbers you get. Products cisco smart net total care service data sheet cisco. Nov 16, 2011 cisco should know that the device is covered by smartnet, and therefore what software the device is entitled to. The service also includes 24x7 support from the cisco tac. When preparing applications for erate funding, applicants should only request erate discounts on the eligible portion of smartnet services. Cisco smartnet service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. Cisco smartnet and support levels smartnet is available in different service level agreements sla from 8x5xnbd through to 24x7x2. Cisco smartnet software support service technical support. Products cisco smart net total care service data sheet.
Picture this, you are a person who has cisco switches that have been in service a while and are deemed eol or eos and cisco is telling you that you can no longer get smartnet coverage. A year ago i purchased, used, a cisco asa 5505 so that i could better learn its configurations. Smart net total care smartnet provides awardwinning technical support along with an entitlement to smart capabilities. Finally, new cisco equipment is sold with only a 90 day warranty. Cisco tac will work with customers to diagnose problems or issues related to product use and third party ucs software integration questions. Its like buying a luxury health insurance policy i. Warranty only offers delayed hardware replacement during the warranty duration. Smartnet provides all of the benefits of smartnet software only, but includes hardware replacement should your equipment develop any faults. Can someone give me a basic overview of cisco smartnet. Cisco smartnet extended service agreement consnta25k9. Enter the cisco smartnet alternative looking further at the scenario above, one can see how the cisco smartnet alternative should work. Cisco ios and ios xe software smart install denial of service. Uncovered serial numbers should be allowed a download as a freebie, up to perhaps three per cco id. Before you use the device coverage checker, ensure that you have a valid cisco.
A cost allocation worksheet, which provides the cost delta between cisco basic maintenance service consw and the various service levels of smartnet, may be found here. Software can be supported with minor release upgrades to major release upgrades. Cisco smartnet service provides troubleshooting support, advanced hardware replacement options, and extensive selfhelp and knowledge transfer to em power your network operations and support staff. Buy cisco smartnet conswsg3501ku software upgrade only for sg35010k9au. Are you being smart with your cisco smartnet investment. This type of smartnet is a good option if you need advance hardware replacement advance faulty hardware that doesnt need to be inspected prior to being replaced and only needs to be returned after the replacement arrives, but you dont need a cisco certified engineer to install the replacement hardware on site. In addition, you can raise cases with the cisco tac who will help you to troubleshoot any issues that you have with your cisco equipment. To use the tool, select a product and choose one or more releases from the dropdown list, enter the output of the show version command, or upload a text file that lists specific. Be sure to consider the cisco smart net total care sntc as an alterna tive product. Duration standard hardware software 90days only hardware replacement if the part is broken no tac support from cisco no access to knowledge transfer resources no software updated or upgrades no commitment of sca. Smartnet is their direct support offering in case of software configuration support or hardware failure. Why does cisco only offer software updates with cisco smartnet. It also comes with 24x7 tac access and applicable software up and downgrades e.
Smartnet is sold in two forms, software only and hardware and software, both provide software cover. Swss is a single offer, that provides endtoend support for your cisco software products. There is no hw replacement included with this level of smartnet. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Replacement hardware on the next business day nbd after fault diagnosis. Smartnet software only and smartnet application support and updates provide extended access to cisco. Buy cisco smartnet conswsg3501ku software upgrade only. Smartnet software and installationfocused tac support only, no. Your smartnet contract entitles you to more than just assistance with hardware failures, the tac will help you with other issues including the configuration of your. Cisco operating system updates include the following.
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